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«Code of Conduct kent.gov.uk/post16travel 1 Introduction By submitting an application for a Kent 16+ Travel Card you agree to abide by this code of ...»

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Kent 16

Travel card

Code of Conduct




By submitting an application for a Kent 16+ Travel Card you agree

to abide by this code of conduct.

This Code of Conduct sets out the standards we expect young people to meet when they are using public

transport. The Kent 16+ Travel Card (K16+TC) is a partnership between the County Council, the Kent bus

operators, schools, colleges, or work-based learning providers. It is a new approach to reflect changes in education and funding for post 16 studies and to contribute to full participation in education and training for all 18 year olds by 2015. It is expected to lead to more young people using public bus services while they further their studies. It is therefore important that we do not let any incidence of bad behaviour by K16+TC holders jeopardise the success of our scheme and that we take strong action to exclude any young person found to be acting unreasonably either by damaging the vehicle and/or affecting the safety, security and comfort of their fellow passengers.

The K16+TC is a non-statutory travel scheme subsidised by Kent County Council. After they have paid the appropriate yearly fee, eligible learners can make unlimited travel on most bus services operated by participating bus operators. By applying for a K16+TC, learners agree to adhere to this Code of Conduct, the bus company’s Conditions of Carriage, and are also made aware that the K16+TC may be confiscated should they behave inappropriately. This document is designed to provide practical guidelines for learners and to set out our disciplinary procedure.

The vast majority of learners behave well when travelling on buses; however, the bad behaviour by a small number is a cause for concern for other passengers, bus operators, schools and parents. Bad behaviour can be dangerous, and KCC takes this issue seriously. The purpose of this Code of Conduct is to provide a framework to help learners manage their own behaviour and thereby create a safer environment for everyone.

This Code of Conduct outlines the roles that parents/carers, learners, transport providers, schools, colleges, work-based providers and Kent County Council can play to ensure bus travel is safe and welcoming for all passengers. The Code of Conduct also identifies categories of misbehaviour and explains the actions that may be taken in response to incidents of misbehaviour. These sanctions are designed to be easily understood and easily implemented. Every parent/carer and student will have access to a copy of this Code of Conduct and, for most learners; it will be easy to follow.

Young people from the age of 10 can be held criminally responsible for their misbehaviour. The Crime and Disorder Act (1998) means that the Police, Community Wardens, Police Community Support Officers and other officials may have powers to act and intervene where necessary. Anti-social behaviour includes vandalism, bullying, or any other type of disorderly behaviour.

This Code of Conduct applies to all learners who receive a K16+TC from Kent County Council. It is, however, understood that for some learners with particular disabilities, certain elements of the Code may not be relevant.

This does not mean that misbehaviour will be accepted, but allows for an individual’s circumstances to be taken into account.

Kent County Council wants everyone’s journey to be safe, comfortable and incident-free. Please help us to achieve this aim by studying this Code of Conduct and putting it into practice every day.

The majority of K16+TC holders are expected to attend school but reference to schools throughout this code of conduct also includes colleges and work based learning providers.

1 Key Partners Parents/Carers Parents and carers have a vital role to play in ensuring that their children behave appropriately. Parents are responsible for planning a suitable journey for their child and ensuring that adequate services are available before applying for the K16+TC. Learners should not arrive at the bus stop too early; incidents of misbehaviour are more likely to arise where a large number of learners are congregating for a prolonged period. Parents/ carers remain responsible for their children’s’ safety and behaviour whilst awaiting the bus.

Passes are issued as Smart products and should scan when placed against the ticker machine. Non scanning passes will need to be replaced. Parents/carers should ensure that their child has their K16+TC with them and that it is not damaged or defaced. Any student without a valid K16+TC, or money to pay the appropriate fare, will usually be refused travel. Kent County Council will not reimburse parents for any cost incurred when a pass cannot be produced or is not accepted by the driver.

Incidents of misbehaviour may be reported to Kent County Council by the driver/operator of the bus, an Inspector, school staff, other passengers or members of the public. We will respond to each reported incident based on its individual circumstances. It is very important that parents/carers support any action which is taken in response to misbehaviour; it is better to deal with minor incidents early rather than have to take more serious action in the future. In cases where learners are responsible for damage to property, including the vehicle itself, the bus company will hold parents responsible for meeting any costs incurred in repairing the damage. This is in addition to any action taken by the Police.

Learners A learner’s behaviour says a lot about themselves as individuals. Poor behaviour reflects badly on them, their parents/carers, their school and their friends. Whenever a student is in school uniform, they are seen as ambassadors of their school. Any misbehaviour is more likely to be reported to the school if the learners are easily identifiable by their uniform or if they are on a bus which serves a particular school. All passengers have a right to travel in comfort and safety and no student’s behaviour should cause offence to anyone else.

Learners should remember that they must arrive for their transport at the correct time, wait in an orderly fashion, show their K16+TC on request and abide by the conditions of carriage applied by the bus operator.

Buses are expected to leave on time and will not be able to wait for passengers who are late. Conditions of carriage may prohibit eating and drinking on the vehicle and it should be remembered that it is illegal to smoke on a bus.

Transport Operators, Drivers and Staff Bus operators are private companies that run bus services on a commercial basis. Each operator has their own Conditions of Carriage that apply to K16+TC holders in addition to the requirements of this Code of Conduct.

Learners may have sanctions applied by the bus company in addition to any applied as a result of a breach of this Code of Conduct.

We ask that bus operators report incidents of misbehaviour in order that appropriate action may be taken.

Please note that no bus operator is obliged to carry a K16+TC holder, and may ban a student from any or all of their services.

Bus operators must make sure their staff report all incidents of misbehaviour, no matter how minor, in order that appropriate action can be taken. It is unhelpful if a number of incidents are ignored as that demonstrates to learners that unacceptable behaviour is being tolerated. Bus operators will report faulty, non scanning passes to KCC who will then contact the pass holder to arrange a replacement.

Vehicle staff, in addition to having the responsibility for the safety of the vehicle and their passengers are responsible for the day-to-day management of learners travelling on the vehicle. Staff must therefore ensure that they respond to incidents of misbehaviour in accordance with the requirements of this Code of Conduct.

2 Staff must present a positive image and always act in accordance with the highest professional standards in order to maintain the respect of the passengers.

Schools Schools play a key role in ensuring that learners remain aware of the need to behave appropriately when travelling between home and school. In some cases, the school curriculum can incorporate many of the points raised in this Code of Conduct.

Schools also have the power to exclude learners from school if they behave inappropriately when travelling between home and school. Schools can provide considerable support if it becomes necessary to investigate serious incidents of misbehaviour and can also suggest approaches to managing behaviour in consultation with bus operators, parents/carers, and KCC, Public Transport.

Kent County Council KCC, Public Transport is responsible for processing your application and issuing your K16+TC. Any reports of bad behaviour directed to KCC, Public Transport will be followed up and sanctions applied where necessary.

Any reports of serious or repeated misbehaviour may result in KCC, Public Transport withdrawing a student’s K16+TC, temporarily or permanently.

Key Responsibilities It is important to remember that we all have a role to play in ensuring that public transport operates safely and comfortably. By ensuring that this Code of Conduct is kept at the forefront of learners’ minds, and making swift responses to incidents of inappropriate behaviour, we can continue to ensure that journeys are safe and reliable.

Students should:

✓ Look after their pass and ensure that it is replaced if it is damaged or does not scan.

✓ Arrive for the bus punctually and with a valid K16+TC or the correct fare ✓ Act in a responsible manner when awaiting the vehicle – not congregating in large groups or standing in an unsafe place ✓ Board the first available vehicle for which they hold a valid K16+TC going to their destination ✓ Show their K16+TC to the driver, Inspector or other official, when asked ✓ Occupy seats (on both the lower and upper decks) before standing (if permitted on the vehicle). Standing passengers must do so safely, on the lower deck, rearwards of the driver’s cab and must not distract the driver. Bags and equipment must not be placed on seats ✓ Remain seated during the journey and do not inconvenience other passengers ✓ Comply with all instructions from the driver, Inspector or other official at all times, especially in an emergency ✓ Disembark safely and cross roads with care.

Parents / Carers should:

✓ Ensure that their child is ready for the transport at the right time ✓ Ensure that their child has a valid K16+TC or the correct fare ✓ Reimburse the bus operator for fares due when a valid K16+TC was not shown by their child ✓ Arrange for a responsible adult to meet their child at the end of the day, where appropriate ✓ Co-operate with bus operators in responding to incidents of inappropriate behaviour including meeting the 3 costs of any damage caused by their child ✓ Remind their child of the requirements of this Code of Conduct and the need for them to behave in a safe and responsible manner ✓ Ensure that their child is aware of what to do if they lose their K16+TC or if the bus fails to operate.

Bus Operators and Staff should:

✓ Ensure that all vehicles are correctly licensed, clean, in a good state of repair and compliant with relevant legislation ✓ Ensure that all staff are appropriately qualified, licensed, trained and checked as necessary ✓ Act in a professional manner, including being of smart appearance, courteous and punctual, obeying all regulations and not smoking ✓ Drive safely and considerately ✓ Check all passes on every journey and only allow those learners to travel who hold a valid K16+TC or pay the appropriate fare ✓ Report non scanning passes to KCC.

✓ Never leave a pupil stranded away from home ✓ Provide a point of contact for parents/carers, schools and Kent County Council ✓ Report all incidents of misbehaviour and comply with the requirements of this Code of Conduct ✓ Comply fully with any investigations undertaken by Kent County Council, the Licensing Authority or Police ✓ Process complaints regarding services

Kent County Council Staff should:

✓ Ensure that all that all K16+TC applications are processed promptly ✓ Monitor the bus services and liaise with bus operators where necessary ✓ Process complaints and ensure that appropriate action is taken where necessary ✓ Liaise with statutory agencies to ensure that appropriate legislation and regulations are followed.

✓Issue replacement passes promptly in accordance with published timescales when reported as lost or stolen.

Schools should:

✓ Have a named contact for all pupil transport matters ✓ Supervise learners when alighting/boarding at school ✓ Respond to concerns and complaints regarding school transport issues, in conjunction with Kent County Council ✓ Regularly raise school transport issues with learners at assemblies, induction events and so on.

The Code of Conduct We recognise that it is important that all learners are made aware of the behaviour which is expected of them whilst using transport. To do this, we have set out basic expectations of behaviour and what learners must do to comply with the Code of Conduct. All learners who follow this Code of Conduct should have a happy and safe journey between home and school.

Learners who choose not to follow this Code of Conduct will receive sanctions which may include temporary

–  –  –

“Arrive for the transport punctually and with a valid K16+TC or the correct fare” Make sure you know the time that the bus is due to arrive – be there on time! Make sure you have your K16+TC and that it is not damaged or defaced and scans when presented to the ticket machine. Drivers may confiscate an invalid or damaged K16+TC and require you to pay the appropriate fare. If you do not have your K16+TC, you must pay the appropriate fare. If you use someone else’s K16+TC, or allow them to use yours, it will be treated as fraud. In that case, you may both be refused travel and the Police will be informed. If you need a replacement K16+TC, one can be obtained from KCC, Public Transport upon payment of a fee (currently £10).

Please remember that up to three replacement passes can be issued. If your replacement K16+TC is lost, stolen or damaged, you will need to make a new application and pay the appropriate fee.

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