WWW.DISSERTATION.XLIBX.INFO
FREE ELECTRONIC LIBRARY - Dissertations, online materials
 
<< HOME
CONTACTS



Pages:   || 2 | 3 |

«CENTER FOR EYE CARE STAFF JOB DESCRIPTIONS 12/2013 PATIENT SERVICES REPRESENTATIVE BASIC FUNCTION AND RESPONSIBILITY: • To greet and assist all ...»

-- [ Page 1 ] --

CENTER FOR EYE CARE

STAFF JOB DESCRIPTIONS

12/2013

PATIENT SERVICES REPRESENTATIVE

BASIC FUNCTION AND RESPONSIBILITY:

• To greet and assist all patients initially as they enter the clinic.

• Check in patients, copy ID’s and insurance cards, provide patient lists for the doctors and assign students.

• Direct patient flow through the rest of the clinic

• Checkout all clinic patients out and close out the exam procedures.

• Ensure all information is accurate for posting. (Ex. Check that the chart is completely filled in)

• Post super bills for all patients handled

• Reconcile all monies with the super bills

• Review super bills for accuracy

• Help guide students and patients to dispensary and prepare them to be seen.

CHARACTERISTIC DUTIES:

• Collect all patient information as they enter the clinic

• Confirm accuracy and update patient demographics in the computer

• Copy all supporting documents needed for insurance billing and verification of student/alumni status

• Provide patient lists to the doctors

• Assign students’ exams and accurately record information

• Collect co-pay money when applicable

• Print and prepare dispensary super bills for patient pick- ups and dispenses

• Ensure that all HIPAA rules and regulations are in compliance and followed in the front patient waiting area.

• Calculating patient charges and collecting the fees.

• Answering phone calls and directing the phone traffic.

• Verify patient insurance and calculate patient responsibility.

• Check out all patients by verifying information and collecting appropriate co-pays.

• Check patient Electronic Medical Record for accuracy and completion.

• Verify the correct patient insurance is in the computer system.

• Check all super bills for accuracy and ensure that all diagnosis codes are entered and accurate according to the doctor’s findings.

• Post all super bills that you individually have handled.

• Prepare each super bill for billing by ensuring that all authorizations have been obtained accurately and entered into the system.

• Prepare each super bill for billing by ensuring that all insurance information is updated in the computer and that all patient records have account responsible fields updated.

• Reconcile all the money for your area and make sure that all accounts match the super bills.

• May be required to perform other duties as assigned

SUPERVISION RECEIVED:

Immediate supervision comes from the Patient Services Coordinator and then the Clinic Manager and Director of Clinical Operations.

QUALIFICATIONS:

High School Diploma, with 3-5 years patient/customer service experience, college education is preferred.

Experience with Microsoft Office applications such as Word, Outlook and Excel is highly desired. Experience in a health /patient care environment highly desired. Experience working with insurances and insurance companies desired. Familiarity with medical terminology, particularly Optometry and Ophthalmology desired

PATIENT SERVICE COORDINATORBASIC FUNCTION AND RESPONSIBILITY:

• To perform complex clerical work and supervise an external facility or small group of Patient Service Representatives for the College of Optometry Center for Eye Care. The position has a high volume of public contact where, due to volume and type of services being provided, there exists the potential for highly stressful and challenging encounters.

CHARACTERISTIC DUTIES:

• Subscribe to and ensure the Patient Service Representatives understand College of Optometry Vision, Values and Expectations.

• Assign work/give directions to Patient Service Representatives in order to complete work assignments in a timely and accurate manner.

• Make decisions regarding urgent scheduling, patient or staff issues in the absence of Center Manager and Director of Clinical Operations.

• Assist Center Manager in coordinating Patient Service Representatives' scheduling to meet clinic demands.

• Assist Center Manager in evaluating staff's job performance and participate in annual performance evaluations of clinic support staff.

• Counsel staff concerning work related performance problems in order to ensure that staff understand their responsibilities and to change the staff member's behavior to meet established performance standards.

• Orient and train new staff to perform standard work procedures and carry out assigned responsibilities.

• Maintain staff training manuals.

• Act as liaison between management, health care providers and support staff to ensure communication between these groups.

• Instruct and advise support staff on changes in policies, procedures or working standards.





• Assure accurate information is entered into the Compulink computer systems in order to maintain a current record of patient charges, information and schedules.

• Monitor clinic clerical operations and objectives to ensure the most effective services are being provided and recommend changes which may improve quality of service to supervisor/administration.

• Provide training to clinic staff as needed.

• Perform duties of a Patient Service Representative.

• May be required to perform other duties as assigned.

SUPERVISION RECEIVED:

General supervision is received from the Center Manager and Director of Clinical Operations.

SUPERVISION EXERCISED:

Functional supervision is exercised over clinic support staff.

QUALIFICATIONS:

High School diploma or equivalency is required. College work is preferred.

Four years clerical experience including experience in a health/patient care environment or a position with related clerical and guest relations duties and skills is necessary. Supervisory experience and experience in a professional office preferred.

Ability to establish and maintain effective relationships with patients, visitors, physicians, staff and other persons contacted in the course of work is necessary.

Demonstrated computer skills are required and familiarity with particularly optometry terminology desired.

Ability to keep pace with a high volume of patients while performing multiple, sometimes complex tasks is necessary.

OPTOMETRIC TECHNICIANBASIC FUNCTION AND RESPONSIBILITY:

• Provide a broad range of optical and clerical service support for the College of Optometry. Assist the Optician and the Front Desk Coordinator with routine dispensary and front desk functions and special projects. May be required to perform other duties as outlined in the Standard Operating Procedures for The Center for Eye care.

CHARACTERISTIC DUTIES:

• Assist patients with frame selection, fitting, lens selection and measuring.

• Complete lab orders, insurance verification and authorizations and some insurance billing.

• Compute and collect patient order balances.

• Verify prescription glasses and notify patients when eyewear is ready for pick up.

• Enter eyeglass and contact lens orders in practice management software.

• Dispense, adjust and repair eyewear.

• Assist the Optician with the fabrication of lenses using the edger.

• Review lab invoices and patient financial records for accuracy and forward them to the Center Manager.

• Teach dispensing techniques and services to interns assigned to dispensary.

• Order and verify contact lens orders.

• Assist with front desk functions including: patient scheduling, registration, insurance verifications, filing, and collection of fees.

• Enter patient demographic information, and daily reconciliation of financial transactions. Prepare daily deposits and maintain files with supporting documentation at the remote sites.

• May be required to perform other duties as assigned

SUPERVISION RECEIVED:

Works directly with and reports to the Center Manager.

QUALIFICATIONS:

A high school diploma or equivalent, minimum two years of customer service experience and a minimum of two years experience in optical dispensing and working with Vision Care insurance.

College coursework is preferred.

Experience working with online insurance vendors highly desired.

OPTICIAN

BASIC FUNCTION AND RESPONSIBILITY:

To manage and maintain the dispensaries at the University Eye Centers (University Eye Center, Harvester Eye Center, Optometric Center and East St. Louis Eye Center) while encouraging the general growth of the clinic.

Provide expert service to customers regarding their optical needs.

CHARACTERISTIC DUTIES:

Clinical

Measure, fit, adapt, adjust and repair eyewear. Related duties include:

• Evaluate customer’s facial structure to determine proper frame and fit;

• Discuss customer’s needs, occupation and hobbies to determine best lenses to suit lifestyle

• Repair frames by replacing hinges, nosepads or temples.

Manufacture lenses in on-site finishing lab (when possible) to measurements taken.

Prepare and deliver work orders to the laboratory for lens grinding and eyewear fabrication, as needed. Verify quality and measurements of materials returned from the lab.

Maintain knowledge and awareness of current trends in eyewear and ophthalmic lens technology.

Maintain a neat and orderly appearance to the dispensary at all times.

Participate in student education.

Order, verify and receive credits for ophthalmic lenses, eyewear and contact lenses.

Contact patients regarding their materials (i.e., spectacles, contact lenses) which have arrived.

Work with patients to provide patient education and how to use their new eyewear.

Administrative/Fiscal

Supervise optometric technicians.

Place all orders for lab materials and/or other maintenance items, or supervise other personnel in this.

Maintain inventory of eyewear, accessories and supplies, along with the rationale for the ordering and selling of selected eyewear products.

Work with representatives of frame manufacturers to determine appropriate frames to purchase for population served. Negotiate responsible and favorable prices for lab and frame products and services. Reconcile statements from suppliers for purchases made.

Establish pricing at the retail level for all eyewear products and accessories.

Assist patients in the selection of eyewear appropriate to their ability to pay.

Counsel patients with third party insurance as to the specifics of their coverage, including (but not limited to) patient’s responsibility, time for filing, etc.

Follow university guidelines for cash handling and issuance of receipts. Prepare the patient’s bill and input charges into the computer system; balance receipts at the end of each day.

Maintain patient information on database.

Provide data for analyses of profit-loss margin of optical services.

Assist in the establishment and/or revision of guidelines, policies and warranties regarding the dispensary.

Inventory frames and accessories 3-4 times a year at all sites.

Work with patients when they are not satisfied with their purchase.

May be required to perform other duties as assigned.

SUPERVISION RECEIVED:

General supervision is received from the Center Manager.

SUPERVISION EXERCISED:

Functional supervision may be exercised over work study students and optometric technicians.

QUALIFICATIONS:

High School diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.

Three to four years of progressive responsible optical dispensing and lens finishing experience is required.

Certification through the American Optometric Association (AOA) Paraoptometric certification program (at least CPO level), or equivalent, is required or successful attainment of such certification within two years of hire.

Supervisory experience is required.

Superior organizational skills are required.

Ability to work independently and to prioritize and manage multiple tasks and produce results.

CENTER MANAGER

BASIC FUNCTION AND RESPONSIBILITY

• To manage the operational, financial and personnel activities of the School of Optometry Center for Eye Care.

CHARACTERISTIC DUTIES:

Staff

• Interview, select, train, evaluate and counsel all staff of the Center for Eye Care.

• Instruct and advise staff on changes in policies, procedures or working standards.

• Develop and update SOPs and staff manual as needed.

• Assure proper staffing at all Center locations.

• Develop, implement and monitor staff workload standards and productivity reports.

Operations

• Maintain Center patient records and financial database.

• Implement and assist in the development of Center policies and procedures that are consistent with university's

• Assure that all faculty credentials are maintained on file.

• Represent staff and participate in appropriate Center committee activities.



Pages:   || 2 | 3 |


Similar works:

«Collins, Michael by M. A. Hopkinson Collins, Michael (1890–1922), revolutionary leader, chairman of the Irish provisional government, and commander-in-chief of the provisional government army, was born 16 October 1890 at Woodfield, Sam's Cross, west Co. Cork, last born of three sons and five daughters of Michael Collins, tenant farmer (aged 75 at Collins's birth), and Mary Anne Collins (née O'Brien), who continued to work on the family farm after being widowed, dying of cancer in 1907....»

«Documento referente ao Ponto 3 da Assembleia Geral da UCCLA, em 17 de maio de 2013 RELATÓRIO DE ATIVIDADES e CONTAS 2012 31 Dezembro 2012 INDICE 1. A resposta da UCCLA a um contexto menos favorável 2. Atividades desenvolvidas em 2012 2.1. Pilar Institucional 2.2. Pilar da Cooperação 2.2.1. Projetos concluídos 2.2.2. Projetos em execução 2.2.3. Projetos em decisão 2.3. Pilar Empresarial e Cultural 2.4. Pequenas ações 2.5. Projeção da UCCLA. Estratégia de comunicação 3. Recursos...»

«Basic rules for left handed children • Left-handed children are just as normal as right-handed children.• Left-handed children can write, draw and make things just as nicely as right-handed children.• Left-handedness is not a bad habit, but rather an expression of the motor dominance of the right-hand brain hemisphere – hand bias is hemisphere bias.• Left-handed children should also be encouraged in their left-handedness. There should be no attempt whatsoever to “retrain” them....»

«2013 Proxy Season Outlook Agenda Registration & Lunch 12:00 12:30 p.m. Welcome / Preview 12:30 12:40 p.m. Dennis Garris, Partner, Alston & Bird LLP Proxy Advisor Voting Review 12:40 1:25 p.m. Mark Borges, Principal, Compensia, Inc. Rhonda Brauer, Senior Managing Director – Corporate Governance, Georgeson, Inc. Dave Brown, Partner, Alston & Bird LLP Jonathan Gottsegen, Senior Vice President – General Counsel and Corporate Secretary, United Rentals, Inc. Laura Thatcher, Partner, Alston & Bird...»

«2. Reisetagebuch Unsere Sommerreise 2005 Teil 2 Königsberg/Kaliningrad und nördliches Ostpreußen Beginn der Reise 1. Juli 2005 Fortsetzung ab 25.Juli 2005 28.Juli2005 Viele werden denken, wie kann man nach Russland fahren, auch wenn es nur der Oblast Kaliningrad also das alte Ostpreußen ist. Man kann zwar Busreisen hierher machen, um dann geschützt in der Gruppe die alte „Deutsche Kultur“, evtl. die alte Heimat zu besuchen – aber zu den Russen allein, das kann man doch nicht machen....»

«If you have issues viewing or accessing this file, please contact us at NCJRS.gov.. B OGRAPHY IBU OF RESEARCH IN CHILDREN YOUTH AND FAMILY LIFE AT THE INSTITUTE FOR SOCIAL RESEARCH Published by Institute for Social Research The University of Michigan Ann Arbor, Michigan 1977 HOW TO ORDER ENTRIES This bibliography includes only those materials on the topic which are ~currentlyavailable: 1. Those items preceded by an ISR may be obta.ined by ordering the publica t ion fr om: Sales Fulfillment...»

«Eating for Success By Sue Dengate Additive-free recipes This booklet is intended to accompany the DVD Fed Up with Children’s Behaviour: effects of food and additives www.fedup.com.au © Sue Dengate 2007 Contents Introduction 3 Additives to avoid 5 What can we eat? 6 The fridge list (meal and snack suggestions) 7 What foods are OFF-LIMITS? 8 Some useful recipes 9 More useful recipes 11 Desserts, treats and celebrations 16 Shopping list suggestions 18 Further information 20 Sue Dengate’s...»

«2014 P.O. Box 245, Palmerston North 4440 www.mtsc.org.nz https://www.facebook.com/MTandSC Issue 2: March 2016 Club meetings are held on the 1st Tuesday of the month at the Rose City Aquatic Club Rooms, 50 Park Street, Palmerston North (next to the Lido). Meetings begin at 7.30pm. Tuesday 1st March: The 4,300 km Pacific Crest Trail [PCT] Glenn Pendergast In 2015 Glenn Pendergrast spent five months hiking the 4,300 km Pacific Crest Trail [PCT] from the Mexican border through California, Oregon...»

«QUEER EMBODIMENTS, Abstract DRAG, AND DEREK JARMAN’S ‘BLUE’ A Thesis submitted to the Faculty of the Graduate School of Arts and Sciences of Georgetown University in partial fulfillment of the requirements for the degree of Master of Arts in Communication, Culture and Technology By Hannah Calkins, B.A. Washington, D.C. April 21, 2016 Copyright 2016 by Hannah Calkins All Rights Reserved ii QUEER EMBODIMENTS, ABSTRACT DRAG, AND DEREK JARMAN’S ‘BLUE’ Hannah Calkins, B.A. Thesis...»

«Collecting and Preserving Videogames and Their Related Materials: A Review of Current Practice, Game-Related Archives and Research Projects Megan A. Winget & Caitlin Murray School of Information, University of Texas at Austin; 1 University Station, D7000, Austin, TX 78712-0390. megan@ischool.utexas.edu Abstract This paper reviews the major methods and theories regarding the preservation of new media artifacts such as videogames, and argues for the importance of collecting and coming to a better...»

«Zion as Proxy? Three Jewish Scholars of Nationalism on Zionism and Israel Dr. Alexander H. Joffe The Leonard Davis Institute for International Relations The Hebrew University of Jerusalem July 2007 The Leonard Davis Institute for International Relations The Hebrew University of Jerusalem Alfred Davis Building, Mount Scopus, Jerusalem 91905 Tel.: 02–5882312, Fax: 02–5825534 E-mail: msdavis@mscc.huji.ac.il Site: http://davis.huji.ac.il Language Editor: Colette Stoeber The opinions expressed...»

«V THE MUSEUM OF MODERN ART 11 WEST 53 STREET. NEW YORK 19. N. Y. TELEPHONE: CIRCLE 5 8 9 0 0 January 25, 1954 Toi City Editor Photo Editor Society Editor From: Elisabeth Shaw Acting Publicity Director A distinguished §—fci* gwaitt including ambassadors, museum directors, art c o l l e c t o r s, writers and a r t i s t s from Europe, Latin America and this country w i l l attend a preview of the exhibition ANCIENT ARTS OF T E ANDES H at the Museum of Modern Art, 11 West 53 Street, on...»





 
<<  HOME   |    CONTACTS
2016 www.dissertation.xlibx.info - Dissertations, online materials

Materials of this site are available for review, all rights belong to their respective owners.
If you do not agree with the fact that your material is placed on this site, please, email us, we will within 1-2 business days delete him.