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«Handouts Table of Contents Presentation Skills About the SMP Group Education Training. Handout 2 The SMP Message Check Your Understanding: Protect, ...»

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SMP Group Education

Training Kit

Handouts

Table of Contents

Presentation Skills

About the SMP Group Education Training.................. Handout 2

The SMP Message

Check Your Understanding: Protect, Detect, Report... Handout 4

“Wow, I’ve got to hear the rest of this talk!”................. Handout 5

Printed Reference Material

Tips to Reduce Nervousness

Presenter Feedback

My Personal Presentation Skills

State and Local Considerations

Handout 1: Presentation Skills

Round 1:

At your table, introduce yourself and share 1) how you have become involved with the SMP, and 2) whether you consider yourself a novice or experienced presenter.

Round 2:

After everyone has introduced themselves, go around again. If you said you were a novice presenter, share what you are most concerned about in terms of giving SMP presentations. If you said you were an experienced presenter, share a tried and true trick of presenting. Write down your concerns and/or your presentation tips below.

Concerns Use this space to take notes on what you are most concerned about and how you might overcome these concerns.

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Presentation Tips – Tried and True Use this space to take notes on some of the experienced presenters’ tried and true tips.

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–  –  –

Chapter 2: Customizing the Presentation

1) Presentation Format

2) Presentation Length

3) Target Audience

4) Partnerships and Co-Presenters

5) Local Information and Examples SMP “Best Practices” 6)

7) Personal Preference Chapter 3: Giving an SMP Presentation

1) Be Prepared

2) Presentation Skills

3) Follow Up

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Notes from the review of the SMP message.

SMP Group Education Training March 2012 Participant Handouts Handout 4: Check Your Understanding: Protect, Detect, Report For each of the following statements, determine if it is related to Protect, Detect or Report. Circle your answer. When you are finished, turn to a neighbor close by and compare your answers. If you had any answers that were different, discuss them and share why you marked it as you did. In some cases, more than one answer may be correct! We will review all answers as a group once everyone is completed.

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Each participant should have a note card and marker. Think of an attention grabber: a fact, story, joke, quote, question, or article that would be a great way to start your presentation and capture your audience’s attention. On your note card, write what kind of attention grabber you have in mind. Write: “fact,” “story,” “joke,” “quote,” “question” or “article.” Now get up and move around the room. Look at what other people have written on their card. If you don’t know any jokes, ask a joke person to share their joke with you. Write it down in the space below so you’ll remember it. If you need startling facts or quotes, look for people who have these and ask them to share with you. As you are moving around the room, you will be sharing your attention grabber with others as well.

Notes of attention grabbers:

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SMP Group Education Training March 2012 Participant Handouts Handout 6: Printed Reference Material Break into 3 groups.

One group will have brochures, a second will have a personal health care journal, and a third group will have fact sheets. Each group is to review their printed reference material and read the section in the manual that corresponds with their printed material (pages 11 and 12).

Each small group is going to present to the whole group what their printed material is;

what kind of information is found in it;

how it might be customized;

what languages it is in;

where it can be found on-line; and any additional important information.

Groups will have 10 minutes to prepare their presentations and select a presenter and 3-4 minutes to present.

As each group is presenting, take notes on the three types of printed material.

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SMP Group Education Training March 2012 Participant Handouts Handout 7: Tips to Reduce Nervousness

Here are some key ways to reduce nervousness related to speech anxiety:

Learn to relax. Take a few breaths before you begin, pause, and go slowly with short sentences in your introduction.

Make eye contact. Pick one person in the audience to talk to for a few moments, then a different person. Talk to each individual as you look at them, instead of thinking about how many people are in the room.

Realize that your audience will probably not recognize your fear.

Recognize that audiences are approving and accepting—they want you to succeed.

Give special emphasis to the first five minutes (super-prepare).

Imagine yourself as a good speaker (self-fulfilling prophecy).

Identify your fears. Think about whether they are controllable or uncontrollable.

Confront them when possible.

Accept some fears as being good (energizing vs. destructive).

Practice responses to tough situations.

Concentrate on the SMP Message. Even if you don’t know everything about Medicare fraud and abuse, by the time you complete this training you will be an expert on the SMP message. Focus on what you do know instead of what you don’t.

Concentrate on the audience. Remember that you are there to help the audience by sharing important information with them. You are providing them with a service by helping them learn how to prevent becoming victims of Medicare fraud and abuse.

General Tips for All Presentations Respect participants’ time. Be ready when they ask you to start. Know how long your presentation runs.

Establish your credibility early.

When culturally appropriate, use eye contact to establish rapport.

Use your own style.

Use your own words.

Put yourself in the participants’ shoes. They’re asking, “What’s in it for me?” Assume they are on your side.

If you do not know something, say so. Let participants know you will find the answer. Get back to them when promised.

Summarize key points.

Mix it up! Over time, you may want to try a variety of presentation styles and formats (i.e. PowerPoint or not, types of interaction, etc.). This will allow you to learn how different audiences or different settings lend themselves to each format and help you decide what is most effective for you.

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Presenter  Does the presenter consider both verbal and non-verbal delivery?

 Is the presenter aware of volume, tone, speed, and enunciation? Does the presenter avoid filler words like “umm”?

 Does the presenter refer to the slides and/or notes, but doesn’t read directly from them?

 Does the presenter use positive body language: smile, maintain eye contact when appropriate, keep an open posture, move around the room, etc.?

 Does the presenter engage the audience by paying attention to their reactions and interacting with them, when possible?

 Does the presenter manage the audience by having a plan to provide handouts and by sharing expectations regarding questions? Is the presenter prepared to defer stories, if needed?

 Does the presenter stay in charge and stick to the schedule?

What does the presenter do well? What can the presenter improve upon?

–  –  –

Presenting  Did I consider both verbal and non-verbal delivery?

 Was I aware of my volume, tone, speed, and enunciation? Did I avoid filler words like “umm”?

 Did I refer to my slides and/or notes, but not read directly from them?

 Did I use positive body language: smile, maintain eye contact when appropriate, keep an open posture, move around the room, etc.?

 Did I engage my audience by paying attention to their reactions and interacting with them when possible?

 Did I manage my audience by having a plan to provide handouts and by sharing my expectations regarding questions? Was I prepared to defer stories?

 Did I stay in charge and stick to my schedule?

–  –  –

Consideration #1: Group Education Sessions at your SMP Since the SMP program’s inception in 1997 through the end of 2010, SMP project efforts nationwide have resulted in almost 83,000 group education sessions, to a total of almost 3.1 million participants! In 2010 alone, SMPs across the country presented 8,300 group education sessions to 298,097 beneficiaries, caregivers, and others.

At a local level, your SMP makes a difference! The efforts of each state contribute to the SMP national totals. Use the information provided by your SMP to fill in the chart to the left with the number of group education sessions held in your state last year as well as your state SMP’s goals for this year.

Last year’s total This year’s goal Consideration #2: Your Expectations

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Consideration #3: SMP Videos and PSAs On a national level, several different SMP videos and public service announcements (PSAs) are available on the SMP Resource Center Website www.smpresource.org in English and Spanish. Some of the videos are also available in other languages.

Does your state or local SMP use any national or local videos or PSAs during group education sessions? If so, use this space to make note of your SMP’s preferred resources.

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Consideration #5: State-specific Materials/Handouts The following is a list of printed reference materials which are commonly used as handouts at the local / state level. Ask your SMP director or coordinator of volunteers if your SMP uses any of these types of materials, or others, as handouts.

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