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«Index 02 Welcome Phone extensions Services - Reservations - Outside Calls General information Location - Rating Hotel Guest Service ...»

Index 02


Phone extensions

Services - Reservations - Outside Calls

General information

Location - Rating


Guest Service

Business services - Fax service - Credit cards

Safety deposit box - Bathrobes - Messages/voice mail

Room service

Minibar - Ice - Drinking water - Laundry - Privacy

Electricity - Babysitting services

Check out - The Grand Spa - Car rental - Souvenir Store

Florist - Lost and found - Handicap services Smoking Policies - Swimming pool - Dress code Mosquitoes and insect advice Religious Services and Special Meals Restaurants Ave del Paraíso Restaurant - Los Tucanes Restaurant Bars Arenal Pool Bar - Caña Brava Bar - Shangri-La Gardens Sustainable Tourism Program Why we stand out Our family Section B Guest Information - Spanish Section C The Grand Spa Section D Food & Beverage Section E Annex Important Guest Information Telephone Service Medical Services La Fortuna: History and Culture Tabacon Green WELCOME


Thank you for choosing to stay at Tabacon during your visit to Costa Rica’s Northern Region, La Fortuna de San Carlos and the Arenal Volcano.

Our goal is to provide our guests with the highest level of luxury accommodations, services and amenities, combined with our unparalleled thermal river that emerge naturally from the Arenal Volcano. Tabacon’s unique natural setting in the heart of the rainforest will offer you a memorable vacation experience. We invite you to discover the wonders of nature, enjoy a relaxing treatment at The Grand Spa and delight your senses with our World-Class Cuisine.

We are here to assist you, if you have any question or require assistance please contact our Front Desk at any time dialing 0. It is our pleasure and passion to serve you.

Dimitris Kosvogiannis General Manager Phone Services EXTENSIONS 0 Operator 8109, 8101, 8102

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Tabacon Grand Spa Thermal Resort is located Tabacon Grand Spa Thermal Resort is recognized in Costa Rica´s Northern Region, along the road nationally and internationally as a five star hotel.

connecting La Fortuna and Lake Arenal, 93 miles It is member of The Leading Hotels of the World from the capital, San José. The property is at the and The Leading Spas of the World. It has also base of the Arenal Volcano and is surrounded by been awarded the Certification for Sustainable tropical rainforest and diverse flora and fauna. The Tourism (CST) by ICT (Costa Rican Tourism Board), property is spread over 872 acres of lush rainforest. recognized worldwide.

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Fax service Our front desk will assist with fax service. The Resort inbound fax number is (++506) 2479-1060. For more information, dial 0.

Credit Cards All major credit cards are accepted at Tabacon and throughout the Resort.

Many restaurants and shops in la Fortuna accept credit cards but it is always wise to inquire first. In the event of a lost card, our Guest Relations Department will assist in contacting the necessary agencies. For information, dial 0.

Safety Deposit Box* For your convenience, we have placed a personal safe deposit box in your bedroom closet. If you would like to safety store your laptop computer, we have larger safe deposit boxes at the front desk.

For more information, dial 0.

* Tabacon is not accountable for lost objects that were not placed properly in the room´s safety deposit box.

Bathrobes The bathrobes in your room are provided for your comfort and use during your stay. If you would like to purchase them, please inform the front desk agent upon departure so that we apply the appropiate charges. For more information, dial 0.

Messages | Voice mail The message light on your telephone will indicate if you have any voice mail. Messages taken for you by the hotel operator will be sent directly to your room. Dial 0 for assistance.

Room service Available 24 hours. Please review the available options in the In - Room Dinning Menu. For more information, dial 8000.

Minibar For your comfort and convenience, your mini bar is restocked daily. Contact the front desk to order additional items. For more information, dial 0.

Ice Your ice bucket is filled daily between 6:00 p.m and 9:30 p.m. Additional ice can be provided any time upon request through the housekeeping department. We also have ice machines located throughout the hotel buildings. For more information, dial 0.

Drinking water All the water used in the hotel property is certified as mineral spring water coming direct from the Arenal Volcano. It is properly filtered and suitable for drinking. However, for your convenience, we also provide bottled water in your room at a nominal charge. For re-stocking or additional bottles, please call our front desk. For more information, dial 0.

Laundry The Resort provides laundry service. Bags, forms and rates can be found in the closet of each room. Simply, call the front desk for pick up. Pick-up and return times are listed on the laundry form. One hour ironing service as well as minor tailoring repairs are also available. For more information, dial 0.

Privacy If you wish to screen your telephone calls or prefer not to be disturbed advise the front desk. Additionally, a “Do not disturb” sign is available in your room and can be placed on your doorknob. For more infromation, dial 0.

Electricity The Resort operates on 110 to 120 volts or 240 volts at 60 hz. Voltage adapters are available upon request. For more information, dial 0.

Babysitting Services Our front desk will be pleased to arrange day-time, evening or full-time sitters for your children, at a nominal charge. This service is subject to availability; please make your request at least 12 hours in advance. For more information, dial 0.

Check-Out Our check-out time is 12 noon. If you wish to request a late check-out, please contact our front desk. Your hotel rates includes unlimited entrance to our hot springs resort area until closing at 10:00 p.m. on your check out date. We invite you to store your luggage with the concierge and continue to use the Resort facilities. For more information, dial 8109.

The Grand Spa The Grand Spa is the highlight of our thermal springs resort. For a complete listing of treatmens and therapies please refer to the Spa section of the directory. For more information, dial 8061 or 8062.

Car Rental Car Rentals are available through the counter. Vehicles are parked in La Fortuna and will take a few minutes to arrive at the resort. This service is provided by Jacamar Naturalist tour operator. For more information, dial 8067.

Souvenir stores The stores carry apparel, premium coffees, a wide selection of chocolates, jewelry, snacks, handcrafts and other Costa Rica favorites and unique souvenirs made by local artisans. Two stores are located in Tabacon.

• Terra Verde is located in the hotel lobby and opens from 10:00 a.m. to 8:00 p.m. For more information, dial 8150.

• Tico Corner is located in the thermal resort and opens from 12:00 p.m.

to 10:00 p.m. For more information, dial 8155.

Florist The front desk will be glad to coordinate flower arrangements for any occasion from our floral supplier. Please note that an advance 24-hours notice is required. For more information, dial 0.

Lost and found Contact our front desk for assistance in tracing misplaced articles. For information dial 0.

Handicap Services We offer accommodations and services for handicap and special needs guests. For more information, dial 0.

Smoking Policies According to the Law 9028 Smoke Free Environment of Costa Rica effective March 2012; smoking in all public places be it indoors or outdoors is strictly prohibited. This legislation includes any and all areas of the Resort Property such as: all hotel & resort areas, guest rooms, restaurants, bars, lobby, pool areas, The Grand Spa, walk ways, gardens and green areas. Please ask our staff for the intended smoking area.

Swimming pool*

The hotel’s thermal swimming pool and whirlpool are located next to Los Tucanes Restaurant, with a view of the Arenal Volcano. Both the pool and jacuzzi are fed with thermal mineral water from our famous springs.

Towels are available in the pool area. For safety reasons, the pool is closed after 6:00 p.m.

*There is no lifeguard on duty. Please supervise children to ensure their safety. No diving allowed.

Dress code To enhace your experience in our exclusive Resort, we suggest wearing comfortable, casual wear throughout the property. Bring appropriate bathing suit cover to wear between the thermal pool facilities and other areas throughout the property.

Mosquitoes and insect advice

Tabacon is located in the heart of a rainforest, and consequently, insects and mosquitoes are part of our natural environment. As a precaution, always keep doors, windows and screens closed to prevent mosquitoes and insects from the forest coming into your room. For guests who are sensitive to mosquitoes and insects, we suggest that you wear long trousers, long sleeves, socks and repellent.

Religious service and special meals

Many faiths are represented locally. Guests that observe Kashrut Laws should contact our front desk to coordinate Kosher Meals. Meals are prepared in San Jose, so advance planning is required. If you have specific requests such as candles, wine or other articles to celebrate your religious ceremonies or if you need information for service schedules and locations of congregations of most faiths please contact our Guest Relations Department. For more information, dial 8117.

Restaurants Ave del Paraíso Restaurant: Is located in the resort’s hot springs area. You will enjoy an informal ambiance offering an international menu as well as Costa Rican traditional dishes.

Hours: Lunch 12:00 p.m to 4:00 p.m Buffet dinner 5:00 p.m to 9:30 p.m Los Tucanes Restaurant: Is our gourmet restaurant with an intimate, open-air atmosphere located on the hotel grounds.

Hours: Á la carte and Buffet breakfast from 6:30 a.m to 10:30 a.m Á la carte dinner from 6:00 p.m to 10:00 p.m Los Tucanes Restaurant Dress Code: For evening dining, gentlemen are required to have long pants and a collared shirt. Ladies may wear casual, night attire. T-shirts and swim wear are not permitted.

Bars There are three different bars where you can enjoy a cocktail, a snack or your favorite aperitif during your

Tabacon stay:

Arenal Pool Bar: is located at the resort´s main pool. The lively atmosphere will keep you entertained throughout the day and late into the night.

Beverage Service from 10:00 a.m to 10:00 p.m Food Service from 12:00 p.m to 9:00 p.m Caña Brava Bar: is our lobby bar, located next to the hotel’s front desk.

Beverage Service from 10:00 a.m to 11:00 p.m Food Service from 12:00 p.m to 10:00 p.m Shangri-La Gardens: a special option to enjoy a snack or cocktail in our adults only hideaway.

Beverage Service from 12:00 p.m to 9:00 p.m Food Service from 12:00 p.m to 8:00 p.m

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Tabacon Grand Spa Thermal Resort is committed to protecting the environment and sustainable tourism.

This development perspective permits our guests to truly enjoy a natural paradise without endangering the environment.

For this reason we have been awarded a Sustainable Tourism Certificate (CST), a system of environmental and social responsibility that works to evaluate the development and operation of tourism enterprises, and it is promoted by the Costa Rican Board of Tourism (ICT) and recognized by the World Tourism Organization (WTO).

Through multiple actions, we protect Costa Rica’s natural treasures. This is especially important, since we are located in a country with a territory of only 51.000 km2 that is host to 6 percent of the biodiversity of the entire planet.

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• Programs for gathering botanical infomation about flora in our gardens and tagging different species.

• All wastewater from the hotel is treated in a plant owned by the hotel, audited by the Ministry of Health.

• Use of organic and biodegradable products.

• We encourage visits to National Parks and interesting sites in the community and the region.

• Integral waste management program.

• Native species reforestation programs.

• Programs to request our employees and guests a rational use of water and energy, for example reuse the towels and bed sheets, conserve water while showering and brushing teeth and turn off all lights and electronic devices when they leave their rooms or offices.

• We protect our freshwater mineral springs against pollution.

• All of the hot water used at the hotel comes from the thermal hot springs.

• Use of technology that promotes saving in energy and water resources.

–  –  –

• We support programs directed towards children and youth in the community’s different educational centers.

• We have created an emergency brigade, not only to cover our needs, but also those of the community.

• Tabacon generates between 250 and 300 direct jobs.

• We enthusiastically support activities directed towards the preservation of the region’s cultural values.

• We promote community and regional values, art, culture and folklore.

• We, Tabacon and our hotel guests, have created a Community Development Program. Each guest can join us by a donation of US$3 per room per night, this budget focus on buying and providing computers equipment, uniforms and other items needed to improve public education on the Arenal Area.

• We have recently donated the integral design for a waste water treatment system for the whole town of La Fortuna and neighboring areas, working in conjunction with the local Development Association (Adifort) and the Israeli Embassy.

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